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FAQ - Our Accessories, Products & Processes

What payment methods do you accept?

We accept credit card payments made by Visa, MasterCard and American Express. We also accept payments made via PayPal account and bank deposit. 

 

Is there a surcharge on my credit card?

Absolutely not.

 

Is your payment gateway secure?

We use PayPal as our payment gateway, a system that is renown world-wide for it's advanced online security technologies.

 

Can I track the shipping status of my order?

Sure. All domestic parcels comes with complimentary tracking. Tracking for most International orders are limited as the availability depends on the postal partner in our country.  Please contact us if you experience difficulty finding your tracking information in our system.

 

Are your products 100% genuine?

Absolutely! All our products are sourced directly from the authorised Australian distributors. You will not find any spin-offs or counterfeits in our store.

 

Are taxes charged on my purchase?

Yes, 10% GST is included in all prices for domestic orders. However GST is not collected on International orders.

 

Where are you located?

Our office is located in Camberwell, Melbourne. The vast majority of orders are shipped directly from here, however we may also arrange dispatched from vendors' warehouses across Australia. 

 

Do you have a physical shopfront?

Not at the moment. Operating as an online business enables us to reduce expenses and drive prices down for our customers. However you are more than welcome to drop in and say hi to real people.

 

I live nearby, can I pickup my order?

Certainly! Please simply contact us and arrange a pickup appointment.

 

Can I cancel an order I just placed?

You surely can as long the order has not been dispatched. Unfortunately once it's been sent, we cannot have an order cancelled straightaway. However you may return the goods in accordance to our 30 Days Money Back Guarantee.

 

Can I return the products I ordered?

Yes, under some certain circumstances. Please refer to our Return Policy for more information.

 

How much will shipping cost? 

Standard domestic shipping is absolutely free. Costs for other shipping options depends on the weight, size, and destination. You will see a total amount of shipping cost during checkout. Or you may simply send us an email for a quote.

 

I have received the wrong product or my order is not delivered in full?

We always double check our parcels before dispatching them That being said, we still make humanly mistakes. If you think something is not right about the order you received, you will need to report this to us within 3 business days.

 

Do you offer discount for bulk orders or business purchases?

Yes, we do. Please contact us for more information.

 

Can't find what you're looking for? Please contact us directly for assistance!

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